A secure, seamless, and high-participation election experience powered by n-Gauge.

The Indian Society of Anaesthesiologists (ISA), one of the largest medical associations in India with over 40,000 members, recently conducted its annual elections for 2025 using n-Gauge’s eVoting solution. The results were outstanding—over 65% of registered members participated, setting a benchmark for engagement in large-scale association elections.

This case study highlights how n-Gauge’s secure online balloting system enabled ISA to deliver a successful election, the challenges members faced, and the valuable lessons that can benefit every association.

Online Voting Process

n-Gauge provided ISA members with a unique, secure voting link delivered directly to their registered mobile number via SMS.

The system worked seamlessly for most members, offering them a quick and secure way to cast their vote. However, as with any large-scale digital process, some challenges arose—not from technical errors, but from gaps in communication and user expectations.

Key Member Challenges and Insights

• Locating the Voting Link
  Many members looked for the link on ISA’s website or a portal, unaware that n-Gauge had sent it directly via SMS. 

• Help Link vs Voting Link
  Some members mistakenly clicked on the help desk link instead of the voting link, leading to confusion and repeated errors.

• Login & Registration Issues
  Members trying to log in with an unregistered email or mobile number were flagged as “not registered,” showing the importance of up-to-date member databases.

• Voting Rights Awareness
  Associate members without voting rights assumed they faced a technical error when denied access, revealing the need for clearer communication on voting eligibility.

The Role of n-Gauge Support

n-Gauge’s help desk team was a key factor in ISA’s successful election. Through email, calls, and WhatsApp, the support team:

• Clarified that the voting link was sent via SMS.

• Guided members through the OTP-based voting process.

• Explained differences between the help desk link and the actual voting link.

• Assisted members with login and registration concerns.

This hands-on approach ensured that even confused members could successfully cast their votes.

Recommendations for Future Elections

Based on ISA’s experience, n-Gauge recommends the most important strategy for associations planning online elections is

Stronger Communication

• Clearly inform members that the voting link will be delivered via SMS or Email.

• Reinforce the message across email, website banners, to set correct expectations.

The Outcome

With n-Gauge’s secure and user-friendly online voting solutions, ISA successfully conducted one of its highest participation elections to date, with over 65% turnout from 30,000+ members.

The case highlights that while technology ensures security and accessibility, clear communication and robust support are the real drivers of member satisfaction.

The Takeaway for Associations

n-Gauge’s partnership with ISA demonstrates that digital elections can be efficient, transparent, and widely adopted when backed by the right platform. For any association looking to modernize its election process, reduce administrative burden, and increase participation, 

✅ Ready to make your next election successful?

Talk to our experts at n-Gauge and discover how our secure online voting solutions can help your association achieve higher participation and stronger member trust.